Shop Terms

These terms apply to paid and free digital products supplied through the Studio FLACH shop. Read them together with the description and any additional terms for the product you choose. Our Privacy Policy explains how we handle personal data.

Who supplies your product

Studio FLACH is the trade name used jointly by Lucas Antonio Flach and Stephanie Alves Flach, independent professionals established in Portugal. Studio FLACH is not a separate company or legal entity.

Our providers are Lucas Antonio Flach, Portuguese NIF 322970350, and Stephanie Alves Flach, Portuguese NIF 322971020. Our professional address is Rua dos Caleiros, n.º 89, 1.º Andar, 4900-512 Viana do Castelo, Portugal. Contact us at hello@studioflach.com or +351 939 097 715. The invoice identifies the professional issuing it. Further provider details appear in our Legal Information.

Our products are designed to help businesses and professionals. This intended use does not remove any mandatory consumer rights that apply to an individual purchase. Custom design and development services have a separate agreement.

What each product includes

The product page identifies what you receive, its format, technical requirements, delivery method, license, and any included support or updates. Check these details before ordering or downloading. A website template, content kit, planner, guide, or script may need different software, accounts, subscriptions, or permissions.

Only the materials expressly listed are included. Demonstration images, fonts, software subscriptions, domains, third-party tools, and custom work are separate unless the product page says otherwise. We do not promise particular business results, search rankings, sales, or a fixed time to complete your own work.

Product-specific terms explain conditions that differ between products. When additional terms apply, a PDF is linked below the purchase button on the product page. For FORMA, read the FORMA Product Terms. A product’s specific scope does not reduce any mandatory legal rights.

Prices and payment

Paid products are priced and charged in United States dollars (USD). The final total, including any applicable taxes and charges, must be shown before you pay. Your bank or payment provider may apply its own currency-conversion fees.

Shop products are one-time purchases unless a different billing arrangement is expressly described before you order. Optional services and third-party subscriptions are separate purchases. A product marked free has no product price and does not require a payment card for a direct download.

Payments are processed through Stripe’s hosted checkout. The available payment methods are displayed there and may vary by transaction. Studio FLACH does not receive or store your full card number or card security code. Stripe processes payment information under its Privacy Policy.

You can review your cart and correct it before paying. An unpaid or cancelled checkout does not complete a paid purchase. Payment confirmation and the delivery conditions for the chosen product determine when delivery can begin. Some payment methods take time to confirm.

Delivery and access

Delivery follows the method and timing stated for each product. It may be a download, an email with access instructions, or an assisted transfer to an account on another platform. Buying a digital product does not always mean instant delivery.

For paid orders, we send confirmation and the relevant delivery information to the email address supplied at checkout. Please check that address and contact us if you cannot find the message or access your product. A payment confirmation is separate from the tax invoice.

If delivery requires information or action from you, the product page explains what is needed and when its delivery period starts. We never ask for your account password. For delivery problems or missing items, contact hello@studioflach.com with your order reference.

We may update availability for future orders. Removing a product from the shop does not remove rights already included in an existing purchase.

Free products and newsletter materials

Free shop products follow their own product descriptions and license conditions. When a product offers a direct download, you can obtain it without adding it to the cart, entering payment details, or supplying an email address. A direct download does not subscribe you to marketing.

If a different free product is expressly offered by email, its request form explains the information needed for that delivery. Any optional newsletter signup is presented separately. Requesting a shop product does not automatically subscribe you to the newsletter.

The Website Sales Checklist supplied when you join Design for Business is a newsletter signup benefit. It is separate from the shop’s free-product downloads and is provided under the conditions in that signup notice.

Free does not mean public domain or an unrestricted right to share the source files. The license displayed with each free product still applies. Any legal rights that apply to free digital content remain unaffected.

How you may use a product

You receive a non-exclusive right to use a product within the license described on its product page. Check whether that license covers your own business, work for a client, a particular website, or another stated use. A license for one product does not automatically apply to another.

Unless the applicable product license expressly permits it, you may not resell, sublicense, share, or redistribute the product files as a standalone product, or use them to supply a competing asset library. Rights granted by third-party licenses or mandatory law remain available.

Your own writing, photographs, branding, and other original content remain yours. Buying or downloading a product does not transfer exclusive ownership of its underlying design, writing, code, or other original materials. Third-party assets remain subject to their own licenses.

Support and updates

Support, guidance, access periods, and updates are included only as described for that product or required by applicable law. A support period for one product does not create the same entitlement for other products, including free products.

Custom design, content entry, migration, ongoing maintenance, and third-party configuration are separate unless expressly included. A voluntary guidance period does not limit remedies for a defective or incorrectly supplied product. Contact us if the product does not match its advertised description or does not work as promised.

Cancellations, refunds, and product problems

Any voluntary cancellation or change-of-mind offer is stated with the product. Non-delivery, duplicate payments, and material product defects are handled separately from discretionary changes of mind. Your mandatory rights remain available regardless of a product’s voluntary refund offer.

If a product has not been supplied or is materially different from what was promised, contact us with your order reference and a description of the problem. We will investigate and provide a correction, replacement, price reduction, cancellation, or refund as the circumstances and applicable rights require.

Approved refunds are returned to the original payment method within five business days, or sooner where required by law. We do not deduct a payment-processing fee from a full refund under this policy. Your bank or payment provider may take additional time to display the credit. Business days are Monday through Friday, excluding Portuguese national public holidays, using Lisbon time.

A full refund normally ends the refunded product’s license. Stop using its licensed materials, while keeping your own original content and any rights that mandatory law preserves. We do not take ownership of your content or enter your accounts to remove it without permission.

Mandatory consumer rights

Nothing in these terms excludes or limits rights that applicable law does not allow us to exclude or limit. An intended business audience does not, by itself, decide whether consumer rules apply to a particular order.

Where the EU or Portuguese statutory withdrawal rules for an online digital-content contract apply, you normally have 14 days from conclusion of the contract to withdraw without giving a reason. To exercise an applicable right, send a clear statement of your decision to hello@studioflach.com or our professional address above before the deadline. You may use the model below, but you do not have to. Other mandatory rights that apply in your circumstances remain available.

Payment or acceptance of these general terms alone does not waive a statutory withdrawal right. Early supply of digital content affects such a right only when the applicable requirements for prior express consent, acknowledgment, and confirmation have been met. If those requirements have not been met, we will honor the applicable withdrawal right. A download button alone is not treated as that separate acknowledgment.

Mandatory rights concerning supply, conformity, necessary updates, cancellation, and refunds remain available independently of any voluntary support or refund offer.

Model withdrawal notice

• To: Studio FLACH, Lucas Antonio Flach and Stephanie Alves Flach, Rua dos Caleiros, n.º 89, 1.º Andar, 4900-512 Viana do Castelo, Portugal; hello@studioflach.com.
• I give notice that I withdraw from my contract for the following product(s):
• Order reference and date of order:
• Customer name and address:
• Date:
• Signature, only if this notice is submitted on paper:

Personal data and communications

We use order information to process payment, confirm and deliver the product, provide relevant support, and meet applicable legal duties. Our Privacy Policy explains the information involved, the providers we use, and your rights.

Order and delivery emails are separate from optional marketing. A purchase, abandoned checkout, or free shop download does not automatically enroll you in the newsletter. A direct download can still involve the ordinary technical data needed to deliver and secure the website, as described in the Privacy Policy.

The terms for your order

The product description, price, product-specific conditions, and version of these terms presented for your order form the basis of that purchase or supply. Later changes apply to future orders and do not reduce rights already included in yours. Keep your confirmation and the terms supplied with it for reference.

Portuguese law applies, subject to any mandatory protections and court-access rights that apply in your circumstances. These terms do not require you to give up a complaint or dispute-resolution route that the law makes available to you.

For questions or complaints about a shop product, contact hello@studioflach.com. Include your order reference where you have one, but do not send passwords or full payment-card details.